How to make a complaint?
We are sorry for any inconvenience caused by your experience and value your feedback to improve our services.
You can make a complaint by emailing us at:
Complaint Subject | Email Address |
|---|---|
Customer Service / Delivery / Price / Packaging / Product Availability / Website Functionality | customerservicemy@rs.rsgroup.com |
Sales / Quote | my@rs.rsgroup.com |
Invoice | creditmy@rs.rsgroup.com |
Technical Support & Product Range | tech.my@rs.rsgroup.com |
Order Processing | orders.my@rs.rsgroup.com |
We will acknowledge your complaint within one working day and provide you with a named investigating officer to resolve your complaint within 5 working days.
If you want to review our full Complaints policy you can do so here.